Since the beginning, over 43,000 watches have been produced. Once the watches leave the manufacture, servicing is ensured worldwide to exacting Swiss standards.
Paris, London, Singapore, Los Angeles… at any given moment, a Richard Mille watchmaker is ready to welcome clients. The local After Sales Service workshops are able to quickly address the little knocks and bumps of daily life.
After these preliminary stages, each watch is completely dismantled. Every single part then undergoes another separate inspection to determine whether any requires replacement or special treatment. The glass is dismantled, and all case gaskets are removed. The bare front and back bezels are sent together with the watch’s caseband to another department for refinishing or replacement. The watchmaker inspects and physically cleans each of the jewels in the movement of any accumulated grit or oil one by one.
Following this, the baseplate and jewels, along with other specific parts, are chemically cleaned. The watch is then reassembled and oiled.
Once the watch has been correctly serviced and oiled, the watch still needs to be tested for its regularity at different temperatures and in positions that attempt to mimic use in daily life.
Note that a watch’s movement, when measured for timing outside its case, will keep time differently than when it is attached inside its case.
Even if a watch is sent in for a quick, basic service inspection without issues, we will still need 2 weeks in order to accurately time and adjust the watch before it can be returned. The watch’s chronometric results will be checked under various temperatures and positions using advanced, computer-controlled methods.
If the watch passes all these tests, the movement is placed back in its cleaned and refinished case, supplied with new water-resistant seals for the case body, crown and bezels. Water resistance is checked under high and low pressure, and the cased watch’s functions are subjected to another visual and physical quality control.
It is a very complicated process that is therefore time consuming. Although a single light scratch can sometimes be easily removed without total dismantling, complete case refinishing entails removal of the movement and total disassembly of the watch into its component parts.
The watch then undergoes a final quality control. All the information are recorded before the timepiece is sent back to its owner.